Refund policy
Returns and Refunds
If you have purchased through this website www.destinationinteriors.co.nz and for some reason you are not happy with your products please contact us to arrange a refund or exchange. (excluding postage) Please note, return postage costs must be covered by the customer.
Please email your order number and invoice to info@destinationinteriors.co.nz
You must notify us with 10 days of receiving your shipment and return the goods to us within 14 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact and original invoice included. Destination Interiors does not offer refunds on items our courier services is able to provide evidence to as ‘DELIVERED’. Please note, refunds can only be processed using the original payment method.
Order Cancellation
Should you wish to cancel an order which has not yet been dispatched please contact info@destinationinteriors.co.nz. If your order has been dispatched you will need to return this order to us at your own cost.
Faulty Item
We always aim to dispatch quality products. If you believe the item you have received is faulty, please contact us as soon as possible quoting your Invoice number, name and address and as many details as possible including images of the product and its fault. Please advise us within 10 days of receipt of the faulty item to allow us to resolve the matter quickly by arranging exchange, repair or refund.
Goods Damaged in Transit
If any goods arrive damaged in transit please contact Destination Interiors within 24 hours of delivery. We will arrange to have the damaged item returned to Destination Interiors to assess the damage and will either repair, replace or refund the price of the goods to you. Damaged goods must be returned to Destination Interiors in the condition received by you with all the original packaging and your Invoice.
Wrong Item
If you have received an item that is not what you had originally ordered please contact us immediately quoting your Invoice number, name and address, details of the product received and product originally ordered and whether you require a refund or replacement. We will be in touch with advice on how you should proceed with the return.
Colour Representation Onscreen
Although care is taken to ensure images are not misrepresented colours are not exact matches due to variance in printer standards and monitor calibration. Please use the images as a reference. Exchanges for a discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
Additional Information
Please note that our warehouse closes for 2-3 weeks over the Xmas and New Year period each year which will delay delivery and returns.
For further information please contact us or visit our terms and conditions page
Returns
If the item you have received is faulty, we would be happy to assess the items and provide a solution in the form of a repair, replacement, store credit or refund.
Items purchased online can be returned with the accompanying returns form via courier/post to our head office. Please contact us in the first instance, so we can assist you. Returns and Exchanges over peak periods can take up to 10 working days to process.
If something in your parcel is not quite right please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 10 working days (with the exception of sale items or items that have been pre-ordered). Please contact us within this timeframe at info@destinationinteriors.co.nz to communicate your intention to return or exchange.
Items must be returned unused as new condition. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. We will advise you via email once we have received your goods.
Please note we do not offer refunds on items that we have specially had to order in for a customer. Please do choose carefully as we do not offer a refund if you change your mind about your purchase
Once an order has been placed online, you cannot cancel the order, as goods are often shipped the same day.
Sale Items
For sale items, we cannot offer exchanges or refunds, unless the product is faulty. All sale purchases are final.
Pre-orders and Custom Orders
We stock a large range of loloi rugs in our nz warehouse however we do not stock the entire range of rugs. we are able to pre-order any rug for you and we generally place an order with our supplier every 2-3 months and delivery is roughly 2 months from the date of order.
if you need your rug in a hurry we can also airfreight your rug direct from our supplier which takes roughly 10 days to arrive.
Items purchased as a pre-order or custom order cannot be cancelled before delivery. When your order is placed, we will provide an approximate delivery date and will make our best efforts to ensure this timeframe is met, however this date is subject to change based on supplier availability and delivery turnaround. Any changes in delivery timeframe do not qualify the item to be refunded.
freight policy
We offer free freight for all orders to be delivered in New Zealand. Standard New Zealand delivery is 2-5 business days for Rugs in stock. Delivery to addresses in regional New Zealand may take a little longer. We do not deliver to PO Box addresses.
For all orders to be delivered in Australia the amount of freight and expected delivery time line will be advised for confirmation prior to the order being finalised.
For Rugs not in stock on pre-order, the expected delivery time is to be confirmed.
Please note that our warehouse closes for 2-3 weeks over the Xmas and New Year period each year which will delay delivery for orders placed in this period.
Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any third party courier or freight company delivery delays.
Shipping costs to return an item are at the customers expense, unless the item is faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
Faulty Items
Under the Consumer Guarantees Act 1993, the items you purchase from us are required to be of acceptable quality.
If you consider that an item that you have purchased is faulty, please contact us. If the item is faulty, we will either repair or replace the item, depending on the circumstances; if a repair or replacement is not available, then we will be happy to provide you with a full refund.
We are not responsible for any fault that may have arisen due to your use or care of the item if you have used the item in a way, or to an extent, that a reasonable consumer would not have used the item – this includes a failure to follow care instructions. If we find that the fault has arisen due to your use or care of the item, we are not responsible for your costs of returning the item to us to be assessed, or sending the item back to you.
If the item is faulty and we have failed to repair the fault in a reasonable length of time (after we have assessed the item), then you can either have the item fixed elsewhere (and we will be responsible for the costs) or reject the goods and return them to us for either a replacement item or a refund.
If the fault cannot be repaired or is a breach of substantial character of any of the warranties implied under the Consumer Guarantees Act 1993, then you can reject the item by returning it to us, and receive either a replacement item or a refund. If you want to reject the item, you need to do so within a reasonable time. You cannot reject the item if you have disposed of it, it has been lost or destroyed, the item was damaged after you received it, or you have attached it to or incorporated it into another item (and the item cannot be removed from the other item without being damaged).
The above is not intended to alter any rights or obligations contained in the Consumer Guarantees Act 1993.